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How to Order |
On the Web:
Sleepy Hollow uses an
innovative "Print & Call" method for orders. Just add items to your shopping cart,
proceed to checkout, and place your order. A receipt
of your purchase will be sent to you via e-mail, then simply
call 1-800-553-5322 to provide your credit card
information to a representative. At that time, our
representative will calculate and advise you of shipping methods
and costs.
By Phone:
Call toll free 800-553-5322 between the hours of 9:00 AM
to 6:00 PM Eastern Standard Time and speak to our sales order
department.
By Fax/Mail:
You may fax your order to 631-231-2364. If
transmission problems occur, mark the second fax as a duplicate.
You may also mail in your order. When ordering by either
method please include your account number, company name,
shipping address, and any technical information necessary for
custom adaptors. You may take a 1% deduction for faxed in
orders. |
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Delivery |
UPS Standard Delivery: We ship UPS whenever possible. We take pride in
combining prompt prepaid plus add UPS delivery as well as give you your
prices below wholesale, so you get the best for less. The savings on
product will more than offset UPS charges. Order two (2) coils of 25
foot Super Flex, any diameter from inventory and receive free freight on
the entire order. This offer excludes:
· All Bellfires fireplaces
· Quantities of Super Cement
Truck: Shipment will be made via common carrier that provides the lowest
practical applicable rate and minimum charge.
Damage: All products shipped by Sleepy Hollow are in perfect condition.
If the shipment is damaged or shorted, the damage or shortage must be
noted on the freight bill and a claim filed immediately with the
carrier.
UPS shipments that are damaged should have claims filed directly with
UPS. All claims for shortages or errors in shipments must be made within
fifteen (15) days of receipt of merchandise. |
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Customer Service |
Customer Service and Technical
Assistance: Our telephone lines
will be open (1-800-553-5322) between the hours of 9:00 AM to 5:00
PM, Eastern Standard Time, to assist you with technical and/or product
information.
The Original and Best!! |
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Payment |
C.O.D. shipment or Credit Card required on all first time orders.
Upon receiving terms, if your account becomes past due, you will be
returned to a C.O.D. status.
Terms are NET 20 DAYS and may be established only upon completion
and approval of Credit Application.
Finance charges will be accrued on all accounts past due 30 days or
more, at a rate of 1.5% monthly. (18% annually).
Mastercard, VISA, and American Express minimum purchases of
$15.00
We offer an additional 5% discount when you send a check with your
order. |
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Returns |
Any merchandise to be returned must be authorized by
Sleepy Hollow prior to a Return Authorization. All
return goods are subject to a restocking charge of 15%.
All transportation costs must be prepaid. Super Flex,
used or discontinued items, and any custom built items
cannot be returned for Credit.
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All prices, discounts, terms, and policies are subject to
change without notice.
Prices are net, and in U.S. dollars
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