Sleepy Hollow Chimney Supply, Ltd.

85 Emjay Blvd. Brentwood, New York 11717  
P: 1.800.553.5322  F: 1.631.231.2364
 

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How to Order

On the Web: Sleepy Hollow uses an innovative "Print & Call" method for orders. Just add items to your shopping cart, proceed to checkout, and place your order. A receipt of your purchase will be sent to you via e-mail, then simply call 1-800-553-5322 to provide your credit card information to a representative. At that time, our representative will calculate and advise you of shipping methods and costs.

By Phone:  Call toll free 800-553-5322 between the hours of 9:00 AM to 6:00 PM Eastern Standard Time and speak to our sales order department.

By Fax/Mail:  You may fax your order to 631-231-2364.  If transmission problems occur, mark the second fax as a duplicate.  You may also mail in your order.  When ordering by either method please include your account number, company name, shipping address, and any technical information necessary for custom adaptors.  You may take a 1% deduction for faxed in orders.

Delivery

UPS Standard Delivery: We ship UPS whenever possible. We take pride in combining prompt prepaid plus add UPS delivery as well as give you your prices below wholesale, so you get the best for less. The savings on product will more than offset UPS charges. Order two (2) coils of 25 foot Super Flex, any diameter from inventory and receive free freight on the entire order. This offer excludes:
All Bellfires fireplaces
Quantities of Super Cement

Truck: Shipment will be made via common carrier that provides the lowest practical applicable rate and minimum charge.

Damage: All products shipped by Sleepy Hollow are in perfect condition. If the shipment is damaged or shorted, the damage or shortage must be noted on the freight bill and a claim filed immediately with the carrier.

UPS shipments that are damaged should have claims filed directly with UPS. All claims for shortages or errors in shipments must be made within fifteen (15) days of receipt of merchandise.

Customer Service

Customer Service and Technical Assistance:  Our telephone lines will be open (1-800-553-5322) between the hours of 9:00 AM to 5:00 PM, Eastern Standard Time, to assist you with technical and/or product information.
The Original and Best!!

Payment

C.O.D. shipment or Credit Card required on all first time orders.

Upon receiving terms, if your account becomes past due, you will be returned to a C.O.D. status.

Terms are NET 20 DAYS and may be established only upon completion and approval of Credit Application.

Finance charges will be accrued on all accounts past due 30 days or more, at a rate of 1.5% monthly. (18% annually).

Mastercard, VISA, and American Express minimum purchases of $15.00

We offer an additional 5% discount when you send a check with your order.

Returns


Any merchandise to be returned must be authorized by Sleepy Hollow prior to a Return Authorization. All return goods are subject to a restocking charge of 15%. All transportation costs must be prepaid. Super Flex, used or discontinued items, and any custom built items cannot be returned for Credit.
 


All prices, discounts, terms, and policies are subject to change without notice.
Prices are net, and in U.S. dollars

     
         
         
Home   Our Products  Advantage   History   System   FAQ  PDF   Contact Us  Find Us
Mantels  Distributors  Installers  Order  Contractor Order Form